Refund policy

Monthly plans

You can cancel at any time and keep access until the end of the month you paid for. We do not refund partial months.

Annual plans

If you ask within 14 days of your first annual payment, or of an annual renewal, we refund it in full. After 14 days we do not refund the rest of the year, but you keep access until it ends and the plan will not renew.

Plan changes

An upgrade takes effect straight away and we charge the prorated difference. A downgrade switches your limits straight away and is billed from your next renewal; we do not refund the difference for the current period.

Always refunded

• a duplicate charge or billing error;
• a charge after you cancelled;
• a long outage on our side that stopped you using the service, refunded or credited for the time affected.

Not refunded

Accounts closed for breaking our Terms of use, and unused prompts or credits within a paid period.

How to ask

Email hello@citeflare.com from your account email with the invoice or date of the charge. We answer within two business days and send approved refunds to the original payment method within 10 business days; your bank may take a few more days to show it. Please contact us before opening a chargeback, as we can usually fix it faster.